Setup & FAQ

Cart

Your cart is empty

Need help?

Frequently Asked Questions

Purchasing & Policies Shipping, Delivery & Assembly Product Models & Configurations Sizing, Space & Fit Comfort & Ergonomics Technology & Workspace Setup Service & Support

Purchasing & Policies

What is the warranty?

We offer a five year limited warranty.

What is the return policy?

Altwork accepts returns within 30 days of order receipt for customers in the 48 contiguous United States. Customers are responsible for return shipping, which will be charged at a flat rate of $595. Outbound shipping charges and third-party professional assembly charges are non-refundable. Please see our return policy for more information: [Altwork Return Policy](/content/policies/refund-policy "Altwork Return Policy"/index.html)

Do you ship worldwide?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Do you offer an affiliate program?

We will be launching a new affiliate program soon.

Do you make ADA accommodations?

ADA Job Accommodation Request and Medical Inquiry Form

Altwork Signature Station Job Accommodation Network Listing

Shipping, Delivery & Assembly

How does the Altwork Station ship?

The Station ships on a pallet containing five boxes. There will be additional boxes if accessories or monitor mounts are ordered.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take up to 4-5 weeks to arrive. Delivery details will be provided in your confirmation email.

Is it difficult to get in the house?

Two of the boxes are large, with the heaviest weighing 120 pounds. Two people are required to bring it into your home or office.

Is the Station difficult to assemble?

If you are somewhat mechanically inclined, the Station will require approximately two hours for two people to assemble.

Can someone assemble the Station for me?

Yes. We offer third party professional assembly in all of the continental United States and many parts of Canada.

Are assembly tools included, or will I need to use my own tools?

We provide all the tools you need for assembly.

Do you provide assembly instructions?

Yes. You can also access manuals and guides digitally [here](/content/pages/manuals-guides "Manuals & Guides"/index.html).

Product Models & Configurations

What are the differences between Flex Series and Signature Series?

The Altwork Station is available in two trim levels, Flex Series and Signature Series.

The Flex Series is our base model Altwork Station. It is crafted with the same frame and materials as the Signature Series, but comes with a pared down feature set. The Flex Series is built on a stationary base and does not have a standing desk mode. Adjustments to the leg position and headrest are done manually. The Flex Series comes with a Standard Monitor arm. Available upgrades include casters for portability, a right side palm rest, and our advanced monitor arm.

The Signature Series is our premier model with full electronic adjustability at the touch of a keypad button. Standing mode, casters, and advanced monitor arm are standard on the Signature Series.

Both Flex and Signature Series are capable of full recline and offer adjustable desk, backrest, headrest and monitor arm. Additionally, our accessories line is built to function in complement to both Stations.

Which accessories are included with the Flex Series vs the Signature Series?

Flex Series

Headrest

Standard monitor arm (monitor is not included, advanced monitor arm upgrade is available)

Desk

Leg rest

Frame with feet (casters upgrade is available)

VESA mount for standard monitor

Mac or PC developer magnet set to affix keyboard, mouse, tablets to the desk

Optional product add-ons available

Signature Series

Headrest

Advanced monitor arm (monitor is not included)

Desk

Fully adjustable leg rest

Frame with casters

VESA mount for a single monitor up to 40 pounds

Mac or PC developer magnet set to affix keyboard, mouse, tablets to the desk

Optional accessories available

Are there different desk options?

At this time there is only one option for the desk.

Sizing, Space & Fit

How much room do I need for an Altwork Station?

The Altwork Station measures 35" at its widest point on the backrest. Fully reclined, the Station is 72" in length. The total floor space required for an Altwork Station is just 18 s.f. Please view our augmented reality app to determine if an AltWork station will be suitable for your space.

What are the dimensions of the desk itself?

The Altwork Station offers a desk surface area that is 29" wide x 16" deep.

What are the height and weight limits of the Signature Station?

The Altwork Station is optimal for users up to 300lbs with a height between 5'1" and 6'6". We do have users outside of this range and encourage you to email support@altwork.com to discuss fit.

Comfort & Ergonomics

Can the legs go above the heart when lying down?

Only slightly. We encourage you to watch these videos for a demonstration.

Signature Series

Flex Series

Can you enter the Station from either side?

No. You can only enter straight from the front or on the right side of the Station.

How do the keyboard and mouse stay on the desk?

The Altwork Station comes with a set of magnets which attach to your keyboard and mouse to hold them on our magnetic desk.

Does the chair swivel?

No.

Does the Altwork Station offer heated seat or massage?

No.

What is the upholstery fabric?

The Altwork Station is upholstered in durable nylon designed for strength and longevity.

Does the Station have a leather upholstery option?

No. The Altwork Station is upholstered in durable nylon designed for strength and longevity.

Technology & Workspace Setup

How do the keyboard and mouse stay on the desk?

The Altwork Station comes with a set of magnets which attach to your keyboard and mouse to hold them on our magnetic desk.

Can I use any monitor, keyboard, or mouse with Altwork Workstations?

The Altwork Station can accommodate any 100x100mm and up to 40 lbs of total monitor and laptop weight. Nearly all keyboard and mouse will work including the Apple Magic Mouse.

How are cables managed?

The Altwork Station comes with a cable management system that runs vertically and horizontally up to the monitor(s).

Does the Station require a power outlet?

Yes. The Station is available in both 110v and 220v models.

Can you reach the laptop keyboard when using a laptop mount?

Mounting your laptop is meant to be used for convenience and as a smaller second screen. You will need to use an external keyboard and mouse with your laptop.

Service & Support

What if my Station needs to be serviced?

Service requests are handled via email within one hour during regular business hours. We are able to provide service worldwide. Please send requests to support@altwork.com.

support from day one

ASK THE EXPERTS

We’re here to answer all your questions. Get the support you need from our knowledgeable, in-house experts.

shop.app

shop.app is blocked